Return policy

Merchandise purchased on Babolat.com may be returned to for a full refund within 30 days of purchase if it meets the following requirements:

  • 1. Merchandise was purchased from Babolat.com. We do not accept returns from any other Authorized Babolat retailer.
  • 2. Must be returned in its original condition within 30 days of purchase. Returns received after 30 days will not be accepted be returned.
  • 3. Must have a valid proof of purchase or packing slip to receive a full refund. All items returned without a proof of purchase or packing slip will not be accepted.
  • 4. Original condition is defined as follows:
    • a. Racquets must be unstrung, with header card and grip packaging still in place. No signs of wear on bumper guards or butt caps of any kind.
    • b. Shoes must be in original box with all cards and papers still in the box and shoes. They must be not worn or blemished.
    • c. Clothing, bags and strings must be returned unused with all tags still attached to the products, material must be unworn/unwashed/unaltered, and must be in its original packaging or outer packaging.
  • 5. Reasons for returns must be indicated on all returns.
  • The Return Process

    • 1. Box up your items making sure that all of the guidelines are met and followed to ensure a full refund. Making sure to include the proof of purchase or packing slip and a brief explanation for your return.
    • 2. Any form of shipping is accepted when returning your items, just be certain your service allows for tracking/insuring your package. Babolat is not responsible for lost or damaged items during shipping.
    • 3. Ship the items back to:
      Babolat Returns Department
      1775 Cherry street suite 100
      Louisville CO 80027
    • 4. Please allow up to 5 days for Babolat to receive and process your return. All credits will be processed back to the original form of payment within 10 days of the processing of your return.

    Wrong Items shipped

    If an incorrect items was shipped, please contact us immediately at 1-877-316-9435 and we will assist you in obtaining the correct items.

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